Refund policy

Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To start a return, email us at support@wildwoodpets.shop with your order number and reason for return.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges We're happy to exchange defective or damaged items. Contact us within 30 days of delivery with a photo of the issue and we'll make it right.

Non-Returnable Items For hygiene reasons, opened pet grooming products and litter mats may not be eligible for return unless defective.

Shipping Costs Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.